We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We Offer Limited Free Exchange In30 Days With Summer Sale Now,Please Contact Our Service Email For Details!

Return Conditions

1. Please contact service email, indicating the item(s) you would like to return and the reason,tell us tell with picture or other file ,such as your body measurement date etc.
2. Part of $9.99 Zone products,Flash sale, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Stockings, Nude Bra, Special offer, Jewelry are not covered by warranty and non-returnable.
3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund  of total payment or no refund.
4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Drop off your package at the local post office.
7. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry, we will discard the letter automatically. The best way to communicate and solve your problem is through our email!
9. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-SOOFOOM products .
10.Once we have received the returned item(s), our customer service will apply the refund in 7 working days.
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

To start a return, you can contact us at service@soofoom.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.