Please take your measurements and compare them to the detailed Size Chart of each product.
You could find a size reference on the right of the product photo on product page.
This will help you pick what size is best for your body type.“One size” does not necessarily fit all sizes but means there’s only one size for this product.
Hi. If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store. When out-of- stock items are restocked, email will inform you.
But if you have ordered it, we may cancel it from your current order and refund it to you. Also, you can contact us to exchange it for another item with same price.
Our products are neither real fur nor genuine leather but they are high quality artificial materials.
You can check the material of the item in its description.
Not all items can be washed by machine, and we suggest you wash it by hand.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at service@soofoom.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Normally, it will take 2-4 working days to prepare the items.
(Sometimes it will be delayed due to the stock issue)
Due to the influence of COVID-19 epidemic now, there is a shortage of global transport resource which may delay your order. Your order may be delayed 4-6 days in processing and sevaral days in transport based on the shipping company, please wait in patience.
After preparing, we will ship out your order. We will email you about tracking number and tracking link when it was shipped out.
Hi, normally it will take 2-4 working days to prepare the items. After order being shipped out, it usually takes 5-20 working days to deliver to you.
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
*United States minor outlying islands and other island shipping rate will be calculated at checkout.
For more details please click on this page: Shipping info
Generally, unshipped orders can be cancelled contact us at service@soofoom.com .
But please note that once the order has been shipped out, it can't be canceled anymore. Hope you can understand it.
Hi, you can change your shipping address before shipment.
Once your package is shipped, we are unable to change anything.
Wish your kindly understanding~
Normally, you will receive the shipping inform email after order is shipped.
If you did not get, it might be of the below reasons:
1. Please check “my order to see the status first, maybe your order is still in processing. Guest order please contact service@soofoom.com.
2. Your email security system blocked the email as ads, then you can find the email on your junk email box, or check shipping info directly in "my order".
More details, you could connect with us.
We’re happy to ship to your P.O. Box,but only for Standard Delivery method.
Please note that online tracking may not be available. For easiest tracking, use a street address for your shipping address.
Hello, we apologize that we don't accept Visa Gift Cards for payment.
Hello, when you check out, there is a coupon code box on the show order summay of the page. Please type in correct coupon code , then click "apply".
Tips:
You can get coupon code from home page or head of website banner,and subscribe with us can also get discount.
We accept PayPal, Visa and MasterCard via PayPal. If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.
If the advice above does not work, you can contact our customer service.
If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket with as much detail along with the error messages.
Sorry that our products did not meet your expection. We have return methods for you:
If you choose Self-Sending to return your parcel
1.Contact us at service@soofoom.com tell us the reason and take a picture let us make it sure.
2.Please choose your own logistics company at your cost and mail the package.
3.Will refund you once comfirmed.
Yes, partial return of your order is acceptable. We can accept return within 30 days of receipt for most items in new condition.
Also kindly noted that following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts.
Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America. please contact us at service@soofoom.com for return address.
