FAQs
Frequently Asked Questions
How do I find the right size?
Use our Size Guide tool to find the optimal size based on your measurements.
As with different item styles, sizes might vary. When selecting a size, please review the size description.
1) Take a breast, hip, and waist measurement.
2) Before choosing a size, check the size description and compare it to your size.
If you are in doubt about which size to order, go up a size if you like a looser fit, or down a size if you want a tighter fit.
As with different item styles, sizes might vary. When selecting a size, please review the size description.
1) Take a breast, hip, and waist measurement.
2) Before choosing a size, check the size description and compare it to your size.
If you are in doubt about which size to order, go up a size if you like a looser fit, or down a size if you want a tighter fit.
Is everything true to size?
We take pride in our dedication to making sure that all of our pieces are true to size. Taking your measures in accordance with our above-mentioned "How to Measure" guide is the best way to find the optimum size for you.
Does your sizing follow the global sizing standards?
Absolutely, our sizing adheres to the international sizing standards. This includes US, EU, UK, and CA sizes as well as popular sizes like S, M, L, XL, and XXL.
Several nations may have sizing that is more suited for various people due to variations in body shapes and dimensions.
In addition to using international sizes, we highly advise using the size information related to US sizing while shopping with us as it will help you choose clothes that fits you better. We advise you to pick a size that suits you based on your previous purchasing preferences.
Several nations may have sizing that is more suited for various people due to variations in body shapes and dimensions.
In addition to using international sizes, we highly advise using the size information related to US sizing while shopping with us as it will help you choose clothes that fits you better. We advise you to pick a size that suits you based on your previous purchasing preferences.
What is your return policy?
We have high standard of quality to make sure all the products we ship are in perfect conditions. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.
How long will it take my order to process for shipment?
After payment is authorized and verified, your items will be prepared for shipping. Most items take 1-3 business days (excluding weekends and holidays) to be processed while few hot sales may take 6-10 business days. We will send you an email if the processing time takes longer than expected.
You can find the estimated shipping time on the product detail page.
You can find the estimated shipping time on the product detail page.
I don't receive my order after the estimated time of arrival
We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn't arrive within that timeframe, feel free to Contact Us .
Note: It is not easy to locate the package. If order has shipped over 2 months, so claim request can only be accepted within 2 months.
Note: It is not easy to locate the package. If order has shipped over 2 months, so claim request can only be accepted within 2 months.
Why won't my card go through?
Here are the most common reasons and recommended steps:
First, please check:
Your card details are entered correctly and completely (card number, expiration date, CVV security code, and cardholder name).
Your billing address matches the address on file with your bank.
Your card is active and not expired.
You have not reached your card’s spending or daily limit.
Your bank has not placed a hold or security review on the transaction (you may need to contact them to authorize it).
What to try next:
Refresh the checkout page and re‑enter your information carefully.
Try using a different card or switch to PayPal for a quicker checkout.
If your payment continues to be declined, please contact your bank or card issuer to confirm if they are blocking the transaction.
First, please check:
Your card details are entered correctly and completely (card number, expiration date, CVV security code, and cardholder name).
Your billing address matches the address on file with your bank.
Your card is active and not expired.
You have not reached your card’s spending or daily limit.
Your bank has not placed a hold or security review on the transaction (you may need to contact them to authorize it).
What to try next:
Refresh the checkout page and re‑enter your information carefully.
Try using a different card or switch to PayPal for a quicker checkout.
If your payment continues to be declined, please contact your bank or card issuer to confirm if they are blocking the transaction.
I did not receive my part order.
If you're missing part of your order, it's possible it could have been sent in more than one packages. If this is the case, you will have received one shipping email per package.
In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item and please check your emails (including junk/spam) to see if you've been sent an email about it going out of stock and refund has been issued already.
In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item and please check your emails (including junk/spam) to see if you've been sent an email about it going out of stock and refund has been issued already.
My order was divided into two or more packages.
In some cases, we may need to send an order in multiple packages that may arrive on different days and we want your order can be arrived earilier. When we do, we provide tracking information for all packages, as well as details on which items you can expect in which package.
I want to cancel the order and stop delivery.
The order cannot be cancelled once shipped. If you're not satisfied with your purchase, you can start a return through our website's return process. We will issue refund when we received the returned package.